The Editing Centre’s terms and conditions of services
These terms and conditions of purchase ("Purchase Terms") set forth the terms and conditions governing the purchase of services from The Editing Centre that owns the respective Site ("The Editing Centre," "we," "us" or "our"). By submitting an order for such services, you agree to be bound by these Purchase Terms.
Contract formation
If you wish to purchase any of the offered services on the Site, you must submit a completed order form. You will be required to select your services for purchase and complete your details as requested on the Site. Once these have been completed, you will have a further chance to check (and correct if necessary) these details prior to submission of your order, and you should print out this page for your future reference. You will receive a confirmation email giving you an order reference number ("Email Confirmation"). Once we have sent this Email Confirmation, you will not be able to amend or cancel your order (subject to any right to cancel as described below).
We may correct any error in any unconfirmed order, marketing literature or other document or information issued by us or placed on the Site without liability.
Right to cancel
Save as set out below, consumers have the right to cancel the purchase until fourteen (14) days after the date the service was purchased by sending a written notice of cancellation by email to the Site's Customer Service Department.
This right of cancellation applies to all of our services offered on the Site except for:
(a) services for which performance has been completed;
(b) services made or services provided to your specification or clearly bespoke to you; and
(c) The documents that you would have altered after our editing process and your manuscript are rejected on that basis.
If you cancel the purchase of our services, we will reimburse you all payments received from you.
Notification of unsatisfactory service
You must notify us of the unsatisfactory product or service without undue delay and in any event no later than 14 days from the date of completion of a project. We will then make the reimbursement without undue delay, if-
(a) You are not willing to have the product or service to be looked at and refined by our team again for any reason.
We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Prices
The price of products and services offered on the Site shall be that quoted on the Site on the date you place your order. While we make every effort to ensure that prices quoted on the Site are accurate, if there has been an inadvertent error, the correct price will be stated in the Email Confirmation and you will have the opportunity to withdraw from the order at that stage if the correct price is higher than that quoted and you are not happy with that higher price.
All prices are exclusive of Value Added Tax or other sales tax, which will be separately stated on the Site and/or the Email Confirmation.
Payment
Payment shall be made in accordance with the methods of payment displayed on the payment information page of the Site and in the currency indicated in the Email Confirmation. If you are paying by credit card or debit card, your card will be charged when you process the payment through EFT or PAYFAST on our Site. We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation.
Delivery/performance
The services ordered will be delivered to the shipping address stated in your order, subject to any geographical restrictions stated on the Site. However, the time and method of delivery of services will be at our discretion, unless otherwise specified and accepted as part of the order. Time for delivery or performance shall not be of the essence if the time is not specified at the time of placing and accepting the order for service.
If the service rendered to you is unsatisfactory, you must inform us in writing as soon as possible, stating explicitly what you deem to be the way forward. In any event, our liability is limited to the price of the purchased service or the cost of quality checking such a service rendered again.
Consumer protection
Your statutory rights as a consumer are not affected by these Purchase Terms, and nothing in these Purchase Terms shall exclude or limit our liability arising by virtue of consumer protection legislation, our liability for fraud or for death or personal injury caused by our negligence, or any other liability to the extent that we cannot so exclude or limit such liability as a matter of law.
Complaints
If you have any questions, comments or complaints regarding these Purchase Terms or your service order, please contact the Site's customer service department (see the Contact Us page).
